Return Authorization

As part of our commitment to superior customer service, we administer all manufacturer’s warranties on products purchased through us. Please contact us for any warranty issue you may have. Warranties are handled quickly and efficiently, with replacement products shipped as soon as possible.

Please note that repair or replacement of any product does not extend its manufacturer’s limited warranty or begin a new manufacturer’s limited warranty period.

Please do NOT return defective products without contacting us first. To request a Return Authorization Number, please fill in the fields below. Everything you need is on your bill of sale. We will get back to you with complete return instructions and the return shipping address for one of our U.S. shipping depots.

 

    Your Name:

    City:

    State:

    Zip Code:

     

    Phone Number:

    Best time to call:

    Your Email (required):

     

    Invoice Number:

    P.O. Number:

    Date of Purchase:

     

    Part Number:

    Description:

    Quantity:

     

    Part Number:

    Description:

    Quantity:

     

    Part Number:

    Description:

    Quantity:

    Comments


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    Serving the pond and water garden market since 1986 and selling online since 1997, PondUSA.com is one of the original Internet mailorder companies and the oldest Oase dealer in North America. Thousands of Americans from coast to coast have come to rely on us for almost 40 years now for expert advice and quality products.