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PondUSA.com
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Order Online 24/7 or Call: 1 (604) 637-7763
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North America's Oldest OASE Dealer



Warranty Service & Returns

As part of our commitment to superior customer service, we administer all manufacturer's warranties on products purchased through us. Please contact us for any warranty issue you may have. Warranties are handled quickly and efficiently, with replacement products shipped as soon as possible.

Please note that repair or replacement of any product does not extend its manufacturer's limited warranty or begin a new manufacturer's limited warranty period.

Please do NOT return defective products without contacting us first. To request a Return Authorization Number, please fill in the fields below. Everything you need is on your bill of sale. We will get back to you with complete return instructions and the return shipping address for one of our U.S. shipping depots.

 
First Name
Last Name
City
State
Zip Code
Phone Number
Best Time to Call
Email Address

Please re-enter your email address below. About 10 % of all responses are returned to us with "user unknown" or similar error messages.
 
Email Address
Invoice Number
P.O. Number
Date of Purchase
 
Part Number
Description
Quantity
 
Part Number
Description
Quantity
 
Part Number
Description
Quantity


Comments

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Before sending your email to us, please make sure that our return email can get past your spam filters. Due to tighter filtering at the server level, we have been experiencing a higher number of customers not receiving our email responses. This is quite frustrating for everyone involved.
If you do not receive our reply, spam filtering may be the problem. Please do not assume that we don't care enough to answer your inquiries. We do care, and we do answer them diligently. If you don't hear from us in due time, please contact us a second time and include your phone number so that we may call you instead. Thank you very much.

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Aeration Pumps
Algae Control
Aquatic Plant Care
Bio Media
Commercial Fountains
Decoys
Deicers
Electronically Controlled Fountain Technology
Filter Media
Filters
Filtration Systems
Fish & Koi Food
Fish Medications
Fitting Centre
Floating Fountains
Foggers
Fountains & Fountain Nozzles
Hose & Adapters
Ionizers
Jumping Jets
Leaf Netting
Lighting
Liners & Underlay
Misting Systems
Mosquito Control
Plumbing Parts
Pond Kits & Packages
Pondless Water Features
Pond Protection
Power Control Centres
Predator Control
Pumps, External
Pumps, Submersible
Skimmers
Solar
Spitters
Stainless Steel Fountains
Statuary Pumps
Transformers
Tubing & Adapters
UVCs
Vacuums
Valves
Waterfall Foam
Waterfall Weirs
Water Treatment
Winter Care
 
Pond Planner
Pond Planner
Great website. Pond Planner is best in business.
James, Mansfield, LA
 
I just received the replacement pump (in just a few days). PondsOnline is fantastic. I have been a customer of yours since I installed a pond 2 years ago and am so impressed with service and now your warranty support. I could not expect anything more from a vendor. I will continue to use PondsOnline for all my pond  supplies.
Thanks Again.
Michael, Massapequa, NY

More Customer Testimonials

 
Kasco xStream Floating Fountain
 
 
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Serving the pond & water garden market since 1986 and selling online since 1997, we are one of the original Internet mailorder companies and the oldest OASE dealer in North America. For more than 25 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.

Please contact us for any questions you may have about ponds and water gardens.
 
Call us for all your OASE product requirements.

NEW...OASE Pond Kits

 
OASE Logo
Pondovac 4 Pond Vacuum
Vacuum the pond clean - non-stop.
$ 359.98

OASE Pondovac 4 Pond Vacuum
please click on image for more information
 
 
 

OASE Logo
Pondovac Classic
$ 209.00


please click on image for more information
 
 
 

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Pond Jet Floating Fountain
$ 724.00

OASE Pond Jet Floating Fountain
please click on image for more information


Pond Balance
Helps balance key micro nutrients for a clean, healthy pond. Our # 1 seller for fighting string algae in the pond.

please click on image for more information
 
 
 

OASE Logo
Aquamax SF Filter Pumps
starting at $ 249.00


please click on image for more information
 
 
 

OASE Logo
Filtoclear Pond Filters
starting at $ 249.00

OASE Filtoclear Filter Series
please click on image for more information



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Warning Label
All prices and specifications are subject to change without prior notice. The information shown on this website is deemed reliable but not guaranteed. Please verify if important. Contents (C) Copyright 1997-2011 PondUSA.com. All rights reserved. No parts of this site may be duplicated in whole or in part without express written permission.