Return Authorization, PondUSA.com, Pond, Fountain & Water Garden Supplies

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Warranty Service & Returns

As part of our commitment to superior customer service, we administer all manufacturer's warranties on products purchased through us. Please contact us for any warranty issue you may have. Warranties are handled quickly and efficiently, with replacement products shipped as soon as possible.

Please note that repair or replacement of any product does not extend its manufacturer's limited warranty or begin a new manufacturer's limited warranty period.

Please do NOT return defective products without contacting us first. To request a Return Authorization Number, please fill in the fields below. Everything you need is on your bill of sale. We will get back to you with complete return instructions and the return shipping address for one of our U.S. shipping depots.


First Name
Last Name
City
State
Zip Code
Phone Number
Best Time to Call
Email Address

Please re-enter your email address below. About 10 % of all responses are returned to us with "user unknown" or similar error messages.

Email Address

Invoice Number

P.O. Number

Date of Purchase

Part Number

Description

Quantity

Part Number

Description

Quantity

Part Number

Description

Quantity

Email Address
Invoice Number
P.O. Number
Date of Purchase

Part Number
Description
Quantity

Part Number
Description
Quantity

Part Number
Description
Quantity

Comments

Security Code


Before sending your email to us, please make sure that our return email can get past your spam filters. Due to tighter filtering at the server level, we have been experiencing a higher number of customers not receiving our email responses. This is quite frustrating for everyone involved. If you do not receive our reply, spam filtering may be the problem. Please do not assume that we don't care enough to answer your inquiries. We do care, and we do answer them diligently. If you don't hear from us in due time, please contact us a second time and include your phone number so that we may call you instead. Thank you very much.

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Aeration Pumps

Algae Control

Aquatic Plant Care

Bio Media

Commercial Fountains

Decoys

Deicers

Electronically Controlled Fountain Technology

Filter Media

Filters

Filtration Systems

Fish & Koi Food

Fish Medications

Fitting Centre

Floating Fountains

Foggers

Fountains & Fountain Nozzles

Hose & Adapters

Ionizers

Jumping Jets

Leaf Netting

Lighting

Liners & Underlay

Misting Systems

Mosquito Control

Plumbing Parts

Pond Kits & Packages

Pondless Water Features

Pond Protection

Power Control Centres

Predator Control

Pumps, External

Pumps, Submersible

Skimmers

Solar

Spitters

Stainless Steel Fountains

Statuary Pumps

Transformers

Tubing & Adapters

UVCs

Vacuums

Valves

Waterfall Foam

Waterfall Weirs

Water Treatment

Winter Care

Pond Planner

Great website. Pond Planner is best in business.
James, Mansfield, LA

I just received the replacement pump (in just a few days). PondsOnline is fantastic. I have been a customer of yours since I installed a pond 2 years ago and am so impressed with service and now your warranty support. I could not expect anything more from a vendor. I will continue to use PondsOnline for all my pond supplies.
Thanks Again.
Michael, Massapequa, NY

More Customer Testimonials

Serving the pond & water garden market since 1986 and selling online since 1997, we are one of the original Internet mailorder companies and the oldest OASE dealer in North America. For more than 25 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.

Please contact us for any questions you may have about ponds and water gardens.

Call us for all your OASE product requirements.
NEW...OASE Pond Kits

Pondovac 4 Pond Vacuum
Vacuum the pond clean - non-stop.
$ 359.98

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Pondovac Classic
$ 209.00

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Pond Jet Floating Fountain
$ 724.00

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Pond Balance
Helps balance key micro nutrients for a clean, healthy pond. Our # 1 seller for fighting string algae in the pond.

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Aquamax SF Filter Pumps
starting at $ 249.00

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Filtoclear Pond Filters
starting at $ 249.00

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All prices and specifications are subject to change without prior notice. The information shown on this website is deemed reliable but not guaranteed. Please verify if important. Contents (C) Copyright 1997-2011 PondUSA.com. All rights reserved. No parts of this site may be duplicated in whole or in part without express written permission.