Monday to Friday 9:00 AM - 5:00 PM Pacific Time - Email Us
All use of this site is governed by our general Terms of Sale. Please read over them carefully before placing your order.
To contact us, please fill in the form below. We will respond to your questions as soon as we can. Thank you very much.
Following are a few pointers before you start typing your inquiry
|If you have issues or warranty concerns with a product you purchased from us, please let us know. While other stores will tell you to contact the manufacturer and sort out your warranty claim yourself, we offer a no-hassle warranty service. We administer all warranty claims ourselves and arrange to have a replacement product shipped to you at no charge. All you have to do is contact us for a return number and we'll take it from there.|
|Please click here to request a return merchandise authorization number.|
|If you prefer to discuss your application on the telephone or would like to place your order on the telephone, please fill in your telephone number below. One of our sales representatives will be pleased to call you at your convenience.|
|If you are still in the planning stages, your public library is a good source for information and inspiration. Please print out our Pond Planner for future reference. It contains a wealth of information on designing, building and maintaining your pond.|
|If you need assistance designing your pond or are looking for somebody to provide you with a complete materials breakdown for your particular installation, please consult a professional landscape designer. While we do our best to provide exceptional service to all potential customers, it takes us a minimum of one to two hours to go over each individual scenario, and we can no longer provide this service free of charge. Our fabulous Pond Planner combined with the detailed specifications and information listed for each item that we sell will enable you to go through the process yourself and allow you to select the products you need for your individual installation. If you need extra assistance and would like us to help you make sure that your product choices are compatible, please email your pond specifications and product choices to us. As an alternative, we sell pond kits to suit virtually every size and budget which eliminates having to spend time on selecting the proper and compatible components required. If you have a specific question on a particular product or its application, please ask. We are here to help.|
|If you have warranty issues or require information on a product that you have purchased from another retailer (such as a garden center or big box store), please contact the seller or manufacturer. We cannot process warranty claims or provide customer support for products that have not been purchased from our store.|
|We are an online retail store and do not provide product to the wholesale market.|
|We do not have a print catalog. Our product selection, prices and specifications change frequently. In our business, a print catalog is not feasible.|
|We do not sell outside of the United States. If you are located in Canada, please visit PondsOnline.ca.|
|While we try to answer all email inquiries the same day, please allow up to two business days to receive a reply. We get a lot of email and cannot always respond right away.|
To submit your inquiry, please fill in all fields shown below. Please fill in the "telephone number" field only if you would like one of our sales representatives to call you. Otherwise, please leave it blank. Your inquiry is important. We will respond to your questions as soon as we can. Thank you very much.
|First Name||Last Name|
If you prefer
to discuss your application on the telephone or would like to place your
order on the telephone, please fill in your telephone number below. One
of our sales representatives will be pleased to call you at your convenience.
Otherwise please leave the phone number field blank, and we will respond
|Phone Number||Best Time to Call|
your email address below. About 10 % of all responses are returned to us
with "user unknown" or similar error messages.
your email to us, please make sure that our return email can get past your
spam filters. Due to tighter filtering at the server level, we have been
experiencing a higher number of customers not receiving our email responses.
This is quite frustrating for everyone involved.
If you do not receive our reply, spam filtering may be the problem. Please do not assume that we don't care enough to answer your inquiries. We do care, and we do answer them diligently. If you don't hear from us in due time, please contact us a second time and include your phone number so that we may call you instead. Thank you very much.
Serving the pond & water garden market since 1986 and selling online since 1997, we are one of the original Internet mailorder companies and the oldest OASE dealer in North America. For more than 25 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.
Please contact us for any questions you may have about ponds and water gardens.