All use of this site is governed by our general Terms of Sale. Please read over them carefully before placing your order.

To contact us, please fill in the form below. We will respond to your questions as soon as we can. Thank you very much.

Following are a few pointers before you start typing your inquiry

• If you have issues or warranty concerns with a product you purchased from us, please let us know. While other stores will tell you to contact the manufacturer and sort out your warranty claim yourself, we offer a no-hassle warranty service. We administer all warranty claims ourselves and arrange to have a replacement product shipped to you at no charge. All you have to do is contact us for a return number and we'll take it from there.

Please click here to request a return merchandise authorization number.
• If you prefer to discuss your application on the telephone or would like to place your order on the telephone, please fill in your telephone number below. One of our sales representatives will be pleased to call you at your convenience.
• If you are still in the planning stages, your public library is a good source for information and inspiration. Please print out our Pond Planner for future reference. It contains a wealth of information on designing, building and maintaining your pond.
• If you need assistance designing your pond or are looking for somebody to provide you with a complete materials breakdown for your particular installation, please consult a professional landscape designer. While we do our best to provide exceptional service to all potential customers, it takes us a minimum of one to two hours to go over each individual scenario, and we can no longer provide this service free of charge. Our fabulous Pond Planner combined with the detailed specifications and information listed for each item that we sell will enable you to go through the process yourself and allow you to select the products you need for your individual installation. If you need extra assistance and would like us to help you make sure that your product choices are compatible, please email your pond specifications and product choices to us. As an alternative, we sell pond kits to suit virtually every size and budget which eliminates having to spend time on selecting the proper and compatible components required. If you have a specific question on a particular product or its application, please ask. We are here to help.
• If you have warranty issues or require information on a product that you have purchased from another retailer (such as a garden center or big box store), please contact the seller or manufacturer. We cannot process warranty claims or provide customer support for products that have not been purchased from our store.
• We are an online retail store and do not provide product to the wholesale market.
• We do not have a print catalog. Our product selection, prices and specifications change frequently. In our business, a print catalog is not feasible.
• We do not sell outside of the United States. If you are located in Canada, please visit PondsOnline.ca.
• While we try to answer all email inquiries the same day, please allow up to two business days to receive a reply, more during the busy spring and summer seasons. We get a lot of email and cannot always respond right away.

If you prefer to discuss your application on the telephone or would like to place your order on the telephone, please fill in your telephone number below. One of our sales representatives will be pleased to call you at your convenience. Otherwise please leave the phone number field blank, and we will respond via email.
 

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Email Address

Please re-enter your email address below. About 10 % of all responses are returned to us with "user unknown" or similar error messages.
 

Email Address

Before sending your email to us, please make sure that our return email can get past your spam filters. Due to tighter filtering at the server level, we have been experiencing a higher number of customers not receiving our email responses. This is quite frustrating for everyone involved.
If you do not receive our reply, spam filtering may be the problem. Please do not assume that we don't care enough to answer your inquiries. We do care, and we do answer them diligently. If you don't hear from us in due time, please contact us a second time and include your phone number so that we may call you instead. Thank you very much.

What is Verified by VISA ? Jumping Jet Rainbow Star . . Parts, parts, and more parts. Please check out our Parts Catalog for replacement filter foams, impellers, volutes. etc. We also stock replacement parts for ultrasonic foggers. I just received the replacement pump (in just a few days). PondUSA is fantastic. I have been a customer of yours since I installed a pond 2 years ago and am so impressed with service and now your warranty support. I could not expect anything more from a vendor. I will continue to use PondUSA for all my pond  supplies. Thanks Again. Michael, Massapequa, NY More Customer Testimonials OASE Pondovac 3 . August 14, 2006 I am totally thrilled and overwhelmed how well this vacuum cleaner works.  Just wonderful !!  Even the string algaes are sucked in and my waterfall looks georgeous again.  Thanks for your efforts helping me. Ingrid May 12, 2006 I have been so happy with your service and the products you sell.  That vacuum is absolutely wonderful. I can't believe how well it did and how much easier and faster it will be to clean out the pond. Nona CHECK OUT Online Product Catalog SEARCH Click here to search our entire product line by manufacturer or product description. Contact Us Returns & Warranties Order Online Order by Fax or Mail Order by Phone Terms of Sale Shipping & Handling Pond of the Month Customer Testimonials Pond Planner Great website. Pond Planner is best in business. James, Mansfield, LA

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