Our warehouses in Illinois, Iowa and Oklahoma are fully stocked and ready to fill your order. Most orders leave the warehouse within 24 to 48 hours.

Our telephone number is (604) 637-7763.

Please call us from Monday to Friday
9:00 AM to 5:00 PM Pacific Time
10:00 AM to 6:00 PM Mountain Time
11:00 AM to 7:00 PM Central Time
12:00 NOON to 8:00 PM Eastern Time

Our phone lines are at times a bit overloaded. If you get switched to the answering machine, please leave us a message. We do return calls. If you get a busy signal and get tired of listening to it, please send us a quick email with your telephone number. We'll be glad to call you at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday. We are closed on weekends and Statutory Holidays.

After Hours
Our friendly answering machine is ready to take your call. We'll be glad to return your call at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday.

Canadian customers please contact PondsOnline.ca.
Australian customers please contact CreativePumps.com.au.
European customers please contact Hydroplan.com.

Our telefax number is (604) 489-0029. Please click here to go to our Fax/Mail Order Form.

Please click here to go to our General Inquiries Page.

Only applies to pond liners and other oversize/overweight items. For all other items, please consult our shipping & handling fee schedule.

Please click here to go to our Shipping Cost Inquiries Page.

As part of our commitment to superior customer service, we administer all manufacturer's warranties on products purchased through us.

Please click here to go to our Warranty Service Page.

... with purchase of an Aquascape AquaSurge, AquaForce, AquaJet or Ultra Pump. Please click on image to see a list of eligible pumps and a link to your redemption form.

Serving the pond & water garden market since 1986 and selling online since 1997, we are one of the original Internet mailorder companies and the oldest OASE dealer in North America. For more than 25 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.

Please contact us for any questions you may have about ponds and water gardens.

Call us for all your OASE product requirements. NEW...OASE Pond Kits

Pondovac 4 Pond Vacuum Vacuum the pond clean - non-stop. $ 359.98 please click on image for more information       Pondovac Classic $ 209.00 please click on image for more information       Pond Jet Floating Fountain $ 724.00 please click on image for more information

Pond Balance Helps balance key micro nutrients for a clean, healthy pond. Our # 1 seller for fighting string algae in the pond. please click on image for more information       Aquamax SF Filter Pumps starting at $ 249.00 please click on image for more information       Filtoclear Pond Filters starting at $ 249.00 please click on image for more information